Frequently Asked Questions

Everything you need to know about your musical journey with Bajaao.

What is the estimated delivery time for my order?

Standard delivery typically takes 3 to 7 business days depending on your location. Premium instruments undergo a multi-point quality check before dispatch, which may add 24-48 hours to the processing time.

Does Bajaao provide a warranty on musical instruments?

Yes, all products sold on Bajaao come with a standard manufacturer's warranty. Additionally, we offer 'Bajaao 2-Year Standard Warranty' on select brands to ensure your gear stays protected.

What is your return policy if I am not satisfied?

We offer a 15-day return policy for most products. If the instrument is defective or not as described, you can initiate a return through our 'Returns Portal' for a replacement or a full refund.

How do you ensure fragile items like guitars are shipped safely?

We use specialized heavy-duty packaging and bubble wraps designed for musical electronics. Every high-value instrument is double-boxed to prevent any transit damage.

What payment methods do you accept?

We accept all major credit and debit cards, Net Banking, UPI, and popular mobile wallets. We also offer No-Cost EMI options on eligible bank cards for high-value purchases.

Can I track my shipment in real-time?

Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also monitor your shipment status directly through the 'My Orders' section on our website.